Stay Ahead with Hosted VoIP
Business VoIP service is constantly moving forward. The key to staying ahead is to have access to the latest phone system features as soon they are available, at little or no additional cost. That’s why we’re committed to consistently building the FreedomIQ VoIP feature set.
You don’t have to perform any special maintenance or system upgrades to receive the latest updates. FreedomIQ can keep you on top of the latest developments in VoIP PBX technology entirely from remote, starting today with the features listed below.
Dynamic Auto Attendant
Your auto attendant welcomes your callers and guides them to the appropriate employee or department. Upload your custom greeting through the web, record it over the phone, or enlist the aid of our professional voice talents to create a recording for you.
Dynamic Auto AttendantUnified Voice & Fax Messaging
Use a single phone number for both voice and fax calls. All voicemails and fax messages can be sent as email attachments to the addresses of your choice or accessed at any time through the web. Upload and send fax messages through your WebLINK Internet Control Panel.
Unified Voice & Fax MessagingSalesforce & Outlook Integration
FreedomIQ has integrated with Salesforce and Outlook to allow you to make calls directly to your contacts from within your CRM or email account. With one click, your VoIP phone will ring and connect you with your contact. With one click you can also look up contacts on incoming calls!
Salesforce & Outlook IntegrationRecorded Calls
Record some or all of the calls you receive, whether for employee training purposes or to protect your business against disputes and misunderstandings. Access these recordings any time through your WebLINK Internet Control Panel, or have them delivered to you as an email attachment.
Record CallsVoicemail Transcription
FreedomIQ has partnered with PhoneTag to bring you the powerful TalkText voicemail-to-text transcription feature. TalkText uses industry-leading voice recognition technology to convert your voicemail messages to text and deliver them to your email or mobile phone.
Voicemail TranscriptionTraditional PBX Features
While FreedomIQ provides you with the latest and greatest VoIP features, it’s important that this new technology doesn’t come at the expense of the standard PBX utility your workers need on every call.
Traditional PBX FeaturesAdvanced ACD & Call Queue
Choose how your calls are forwarded, including round-robin, simultaneous, least-time, and skills-based distributions. Keep your callers in a queue for a representative during your peak hours instead of losing them to voicemail.
Advanced ACD & Call QueueInternet Control Panel
Our WebLINK Internet Control Panel gives you total access to call routing features, voice and fax messages, call reports, account information, and more. Your employees can access their voicemail and change their personal settings online.
WebLINK Internet Control PanelVisual Call Reports
Generate, filter, and export detailed call reports online with easy-to-read spreadsheets and graphs. View the real-time status of your FreedomIQ VoIP PBX at any time, including a display of which employees are logged into their phones and an option to listen in on any live call.
Call ReportsSoftphone Software
Use your FreedomIQ VoIP PBX wherever you go with an award-winning softphone solution from CounterPath. Take your calls and stay connected with your office with features like VoIP presence, contact management, and call traffic history.
Softphone SoftwareName & Address Capture
FreedomIQ takes caller ID to the next level by also attempting to capture a caller’s name and address based on their phone number. This capture can be reviewed online at any time, empowering employees with additional contact information for missed calls or follow-ups.
Name & Address Capture
